Questions, returns or damaged/missing pieces? Please let us know!
You can reach us via email at firstname.lastname@example.org.
Shipping Info and Policies
Your order will usually be dispatched within three business days of receiving payment.
Orders are shipped via Canada Post - in Canada, your pledge will be sent via Expedited Parcel. International orders will be sent via Small Packet Air service. For orders to the USA, packages that exceed the weight limit for Small Packet Air are sent via Expedited Parcel.
For any Small Packet Air shipment, your package unfortunately cannot be tracked, and is usually delivered by your country's postal service. While we will make the utmost effort to get you your order, we are unable to replace packages that are lost in shipping. Small Packet Air shipments may take up to three weeks to arrive. Your government may assess additional customs duties or taxes at the border. These aren't included in your pledge or shipping fee, and are the responsibility of the customer (sorry!).
The price of shipping is based on the weight of your order, and is calculated based on rate information provided by Canada Post. The website's Shopping Cart will automatically calculate the relevent postage rate based on weight and destination country.
If you are not satisfied with your order, you may return your purchase within 30 days of receiving your order for a refund. Please contact us via email at email@example.com to process your return. Your purchase price will be refunded to the PayPal account used for the purchase, less the cost of shipping fees. The customer is responsible for return postage.
Defective or Missing Pieces
If you have received an order with damaged or missing pieces, please accept our apologies. We go to great lengths to ensure the quality of our products, but occasionally problems do slip through. Please contact us right away and let us know what went wrong (please attach photos of any damaged or miscast parts if possible) and we can send out replacement pieces.